Managing my AllianceCU account FAQs
How do I change my contact details?
Simply call us on +44-746-227-2978 (Calls to this number use free plan minutes if available, otherwise they cost the same as 01/02 prefix calls) or log into online banking, go to 'Service Requests' > 'Request for change of email ID/contact number' or 'Request for change of address' and complete the form.
We’ll action changes to your postal address, email address or phone numbers within two Business Days.
What is a Service Request and how do I use this?
Our online ‘Service Request’ tool provides a quick link to frequently asked requests. Here are just a few of the ‘Service Requests’ currently available:
- Open a AllianceCU Fixed Rate Account
- Request a CHAPS transfer
- Request for change of address
- Track your Service Request
Here's how to raise a Service Request:
- Log into your AllianceCU account.
- Click on the ‘Service Request’ option on the left-hand side of the screen.
- Select the appropriate ‘Service Request’, fill in the short form and click ‘Submit’.
- You’ll then receive your Service Request number, which you can use to track the progress of your request.
How to track the status of your Service Request:
- Log into your AllianceCU account
- Click on the ‘Service Request’ option and select ‘Track your Service Request’.
- Select your account number and enter your Service Request number.
- You’ll then see a progress update for your Service Request.
Will I be able to withdraw funds using a cheque book or debit card?
We don’t issue a cheque book or debit card for AllianceCU accounts. You manage your account online and you make withdrawals from your AllianceCU account (subject to the terms and conditions of your account) by transferring money to your Nominated Linked Account.
Will my online password expire?
For security reasons, if you don’t use your password during a 13 months period it will expire. If this happens, we can send a new password to you within seven Business Days. Just visit our login page, click on the 'Forgot/Reissue password’ link and complete the quick form.
Alternatively, call us on +44-746-227-2978 (Calls to this number use free plan minutes if available, otherwise they cost the same as 01/02 prefix calls) and ask for a new password.
How long does it take to move money between my AllianceCU account and my Nominated Linked Account?
If you are initiating a request to transfer funds from your Nominated Linked Account to your AllianceCU Savings Account or AllianceCU SuperSaver Savings Account through your Nominated Linked Account’s online banking then it normally takes one Business Day to receive funds in your AllianceCU Savings Account or AllianceCU SuperSaver Savings Account.
If you would like to transfer funds between your AllianceCU Savings Account and your AllianceCU SuperSaver Savings Account, then please call us on +44-746-227-2978 and it will take one business day for funds transfer.
How do I transfer funds to and from my AllianceCU Savings Account or AllianceCU SuperSaver Savings Account?
You can use online banking to transfer funds from your AllianceCU Savings Account or AllianceCU SuperSaver Savings Account to your Nominated Linked Account. Simply log into your AllianceCU Savings Account and go to the ’Transfer Money’ section. Don’t forget to click ’Confirm’ to complete your request.
Is my AllianceCU Savings Account or AllianceCU SuperSaver Savings Account subject to any deposit or withdrawal limits?
Deposits: There is no limit on the value or number of deposits you can make from your Nominated Linked Account to your AllianceCU Savings Account or AllianceCU SuperSaver Savings Account.
Withdrawals: The maximum value of withdrawals you’re allowed to make through our online banking service is €20,000 per day. If you wish to withdraw more than €20,000, please call us on +44-746-227-2978 (Calls to this number use free plan minutes if available, otherwise they cost the same as 01/02 prefix calls) or log into online banking and write to our Accounts Manager. We’ll be happy to assist you.
How can I transfer more than €20,000 from my AllianceCU Savings Account or AllianceCU SuperSaver Savings Account?
You can do so in either of the following ways:
Simply call us 24/7 on +44-746-227-2978 (Calls to this number use free plan minutes if available, otherwise they cost the same as 01/02 prefix calls) . Requests received after 13.00hrs UK time (if you place a request online) or 13.00hrs UK time (if you place a request over phone), or on a non-working day, will be fulfilled the following working day.
Alternatively, log into online banking and write to our ‘Account Manager’ from your log into online banking . In this case your request will be processed in one Business Day. The funds will be available in your Nominated Linked Account in one Business Day from the time we act on your request.
How do I make a CHAPS transfer from my AllianceCU Savings Account or AllianceCU SuperSaver Savings Account?
Simply log into online banking and go to ‘Service Requests’ > ’Request CHAPS transfer’.
For a CHAPS transfer to be made on the same day, you must request the transfer on or before 1:00 pm UK time on a working day. Requests made after 1:00 pm UK time, or on a non-working day, will be fulfilled the following working day.
Please note we do not accept future-dated transfers.
There is a €20 charge for CHAPS transfers.
How can I cancel a fund transfer request?
If you wish to cancel or modify a recurrent direct debit request or future dated/scheduled instructions, please log into online banking and go to the 'Transfer Money' section. Alternatively, call us on +44-746-227-2978 (Calls to this number use free plan minutes if available, otherwise they cost the same as 01/02 prefix calls) and place your request.
Same-day fund transfer requests cannot be cancelled because we start processing your request as soon as we receive them.
Future dated/scheduled instructions can be cancelled up to one Business Day before the scheduled date of transfer, but only if we receive the cancellation before 13.00 hrs UK time.
How do I close my AllianceCU Savings Account or AllianceCU SuperSaver Savings Account?
Call us 24/7 on +44-746-227-2978 (Calls to this number use free plan minutes if available, otherwise they cost the same as 01/02 prefix calls) and place your request.
We will then close your account and transfer the balance, plus any interest, to your Nominated Linked Account. It takes one Business Day for funds to reach your Nominated Linked Account via next business day transfer. Please note: if you have a AllianceCU Fixed Rate Account linked to AllianceCU Savings Account or AllianceCU SuperSaver Savings Account, you will not be able to close your linked AllianceCU Savings Account or AllianceCU SuperSaver Savings Account until the maturity of your AllianceCU Fixed Rate Account.
How do I reactivate an inactive account?
If there are no customer-generated transactions in a AllianceCU Savings Account or AllianceCU SuperSaver Savings Account for a period of 24 months we will mark the account as ‘inactive’.
To reactivate an inactive account you can call us 24/7 on +44-746-227-2978 (Calls to this number use free plan minutes if available, otherwise they cost the same as 01/02 prefix calls) and ask us to reactivate your account. Your request will be processed in one Business Day.
How will I receive my AllianceCU account statements?
You can access your monthly account statements by logging into online banking and downloading them. They’re in a non-editable PDF format and are available for viewing and downloading for three months after they have been generated.
Your statements of transactions are available in other formats for your reference. Upon request, we can give you a physical copy of these statements. You can place a request by calling us on +44-746-227-2978 (Calls to this number use free plan minutes if available, otherwise they cost the same as 01/02 prefix calls) or in writing via ‘Accounts Manager’ from online banking . There is a charge of € 5 for these requests.
In addition to statements, historical transactions can also be viewed online.
What transactions can I make in my AllianceCU Savings Account or AllianceCU SuperSaver Savings Account?
The table below provides a list of transactions that can be conducted with a AllianceCU Savings Account or AllianceCU SuperSaver Savings Account:
| Financial Transactions | Turn Around Time (business days) | Charges (€) | Cut-off for placing the request for it to be processed on same day (if applicable) UK local time | Financial Limit (€) | Value date (business days) | Channel |
| Payments into CCM | 2 hours from receipt of funds | NIL | 15:30 pm GMT |
No limit | The amount will be credited into your account on the same day on which we receive it and will start earning interest | Internet & Phone Banking |
| Withdrawal via “Same Business day payments” | 1 business day | NIL | 17:00 for online request 13:00 for phone request |
20,000 per day for online transactions | Immediate, provided the request is received before cut-off time. Funds will be available in your Nominated Linked Account as per BACS clearing cycle | Internet & Phone banking |
| Withdrawals from AllianceCU (CHAPS) | 1 | 20 | 13:00 hrs | No limit | Immediate, provided the request is received before cut-off time | Internet & Phone banking |
| Request for opening a AllianceCU Fixed Rate Account by pulling money from your AllianceCU Savings Account or AllianceCU SuperSaver Savings Account | 2 (provided cleared funds are available in your AllianceCU Savings Account or AllianceCU SuperSaver Savings Account) | NIL | NA | Minimum amount should be 1,000. No limit on maximum investment | You will start earning interest from the day you have clear funds in your AllianceCU Savings Account or AllianceCU SuperSaver Savings Account | Internet & Phone banking |
| Request for opening a AllianceCU Fixed Rate Account by pulling money from your Nominated Linked Account | 7 (provided direct debit link between your AllianceCU Savings Accounts or AllianceCU SuperSaver Savings Account and your Nominated Linked Account is set up) | NIL | NA | Minimum amount should be 1,000. No limit on maximum investment | You will start earning interest from the day we receive clear funds from your Nominated Linked Account | Internet & Phone banking |
| Request for change in tax status | 1 | NIL | NA | NA | Your tax status will be considered to have changed once we have processed your request | Internet & Phone banking |
| Request for closure of AllianceCU Savings Account or AllianceCU SuperSaver Savings Account | 2 | NIL | NA | NA | NA | Internet & Phone banking |
| Conversion of AllianceCU monthly interest product to AllianceCU yearly interest product or vice versa | 7 | NIL | NA | NA | NA | Phone banking |
| Non Financial Transactions | Turn around time (business days) | Charges (€) | Cut-off for placing the request for it to be processed on same day (if applicable) UK local time | Financial Limit (€) | Value date (business days) | Channel |
| Request for change in contact details like address/email/telephone/mobile number | 2 | NIL | NA | NA | NA | Internet & phone banking |
| Request for R85 form | 7 (dependent on the UK postal service) | NIL | NA | NA | NA | Internet & phone banking |
| Re-issue of internet banking password (by post) | 7 (dependent on the UK postal service) | 2 | NA | NA | NA | Phone banking |
| Re-issue of internet banking password (online) | Same business day | NIL | NA | NA | NA | Internet Banking |
| Request for activation of an inactive account | 1 | NIL | NA | NA | NA | Phone banking |
| Request for change of Nominated Linked Account | 7 (from the time we receive the cheque and Direct Debit Mandate from you) | NIL | NA | NA | NA | Internet banking |
| Request for physical copy of Tax certificate | 7 (dependent on the UK postal service) | 5 | NA | NA | NA | Phone banking |
| Request for physical copy of statement (one-off requirement) | 7 (dependent on the UK postal service) | 5 | NA | NA | NA | Phone banking |
| Request to check status of funds transfer from Nominated Linked Account to AllianceCU account | 1 | NA | NA | NA | NA | Phone banking |
| Miscellaneous queries | 2 | NA | NA | NA | ||