Managing my AllianceCU Remittance account FAQs
How do I access my account?
By logging into your account online. You can also use our free phone banking service, dial +44-746-227-2978 (Calls to this number use free plan minutes if available, otherwise they cost the same as 01/02 prefix calls) .
How do I change my contact details?
Simply call us on +44-746-227-2978 (Calls to this number use free plan minutes if available, otherwise they cost the same as 01/02 prefix calls) or log into online banking, go to 'Service Requests' > 'Request for change of email ID/contact number' or 'Request for change of address' and complete the form. We’ll action changes to your postal address, email address or phone numbers within two business days.
What is a Service Request and how do I use this?
Our online ‘Service Request’ tool provides a quick link to frequently asked requests. Here are just a few of the ‘Service Requests’ currently available:
- Open a AllianceCU Fixed Rate Account
- Request a CHAPS transfer
- Request for change of address
- Track your Service Request
Here's how to raise a Service Request:
- Log into your AllianceCU account.
- Click on the ‘Service Request’ option on the left-hand side of the screen.
- Select the appropriate ‘Service Request’, fill in the short form and click ‘Submit’.
- You’ll then receive your Service Request number, which you can use to track the progress of your request.
How to track the status of your Service Request:
- Log into your AllianceCU account
- Click on the ‘Service Request’ option and select ‘Track your Service Request’.
- Select your account number and enter your Service Request number.
- You’ll then see a progress update for your Service Request.
Will my online password expire?
For security reasons, if you don’t use your password during a six-month period it will expire. If this happens, we can send a new password to you within seven business days. Just visit our login page, click on the “Forgotten log in details / Generate password online” link follow the on-screen instructions.
Alternatively, call us on +44-746-227-2978 (Calls to this number use free plan minutes if available, otherwise they cost the same as 01/02 prefix calls) and ask for a new password.
How long does it take to move money between my AllianceCU Remittance account and my nominated linked current account?
It normally takes one business day to transfer funds between your AllianceCU Remittance Account and your nominated linked current account. If your direct debit link is in the process of being set up, your first transfer may take up to eight business days.
How do I transfer funds to and from my AllianceCU Remittance Account?
To transfer funds into your AllianceCU Remittance Account, you must login to your nominated linked account online and initiate an electronic transfer to the AllianceCU Remittance account.
To transfer funds from your AllianceCU Remittance Account to your nominated linked account, log into your AllianceCU Remittance Account and go to the ’Transfer Money’ section. Don’t forget to click ’Confirm’ to complete your request.
To transfer funds from your AllianceCU Remittance Account to a bank in Asia, log into your AllianceCU Remittance Account, click on ’Fund Transfer To Asia’ and go to ‘Transfer Money’ section. Register a beneficiary with us and submit your transfer request under the ‘Transfer Money’ tab. Don’t forget to click ’Confirm’ to complete your request.
Is my AllianceCU Remittance Account subject to any deposit or withdrawal limits?
Deposits: There is no limit on the value or number of deposits you can make from your nominated linked account to your AllianceCU Remittance Account.
Withdrawals: For domestic payments, you may withdraw up to €20,000 per day online. For money transfers to Asia, you may send up to €5,000 per day to an account with Alliance Credit Union Ltd. and up to €4,999 per day to an account with any other bank in Asia.
How can I transfer more than €20,000 from my AllianceCU Remittance Account?
You can by:
- Calling us on +44-746-227-2978 (Calls to this number use free plan minutes if available, otherwise they cost the same as 01/02 prefix calls). Requests received after 1:00 pm UK time, or on a non-working day, will be processed the following business day..
- Writing to your ‘Account Manager’ after logging into online banking. In this case your request will be processed in two business days. The funds will be available in your nominated linked account in one business day from the time we act on your request.
How do I make a CHAPS transfer from my AllianceCU Remittance Account?
Log into online banking and go to ‘Service Requests’ > ’Request CHAPS transfer’. For a CHAPS transfer to be made on the same day, you must request the transfer on or before 1:00 pm UK time on a business day. Requests made after 1:00 p.m. UK time, or on a non-business day, will be fulfilled the following business day. Please note we do not accept future-dated transfers. There is a charge for CHAPS transfers.
How do I close my AllianceCU Remittance Account ?
Call us on +44-746-227-2978 (Calls to this number use free plan minutes if available, otherwise they cost the same as 01/02 prefix calls) and place your request. We will then close your account and transfer the balance, plus any interest, to your nominated linked account. It takes three business days for funds to reach your nominated linked account and the AllianceCU account to be closed.
Please note that if you have a AllianceCU Fixed Rate Account linked to AllianceCU Remittance Account, you will not be able to close your AllianceCU Remittance Account until the maturity of your AllianceCU Fixed Rate Account.
How do I reactivate an inactive account?
If there are no customer-generated transactions in a AllianceCU Remittance Account for a period of 24 months, we will mark the account as ‘inactive’. To reactivate a inactive account you can call us on +44-746-227-2978 (Calls to this number use free plan minutes if available, otherwise they cost the same as 01/02 prefix calls) and ask us to reactivate your account. Your request will be processed in one business day. In some cases, we may need to see some documents.
How will I receive my AllianceCU Remittance account statements?
You can access your monthly account statements by logging into online banking and downloading them. They’re in a non-editable PDF format and are available for viewing and downloading for twelve months after they have been generated. Your statements of transactions are also available in other formats for your reference. Upon request, we can give you a physical copy of these statements. You can place a request by calling us on +44-746-227-2978 (Calls to this number use free plan minutes if available, otherwise they cost the same as 01/02 prefix calls) or by writing in via ‘Account Manager’ from online banking. There is a charge of €5 for these requests. You can also view your historical transactions online.
What transactions can I make in my AllianceCU Remittance Account?
The table below provides a list of transactions that can be conducted with a AllianceCU Remittance Account:
| Financial Transactions | Turn Around Time (business days) | Charges (€) | Cut-off for placing the request for it to be processed on same day (if applicable) UK local time | Financial Limit (€) | Value date (working days) | Channel |
| Payments into AllianceCU Remittance Account | 2 hours from receipt of funds | NIL | 3:30 pm UK time |
No limit | The amount will be credited into your account on the same day on which we receive it and will start earning interest | Internet and Phone Banking |
| Withdrawal via “Next business day payments” | 1 | NIL | 1pm for online request 1pm for phone request |
50,000 per day for online transactions | Immediate, provided the request is received before cut-off time. Funds will be available in your nominated linked account as per BACS clearing cycle | Internet and Phone Banking |
| Withdrawals from AllianceCU Remittance Account via CHAPS | 1 | 20 | 1:00 pm | No limit | Immediate, provided the request is received before cut-off time | Internet and Phone Banking |
| Request for opening a AllianceCU Fixed Rate Account by pulling money from your AllianceCU Remittance Account | 2 (provided funds are available in your AllianceCU Remittance Account) | NIL | NA | Minimum amount should be 1,000. No limit on maximum investment | You will start earning interest from the day you have clear funds in your AllianceCU Fixed Rate Account | Internet and Phone Banking |
| Request for opening a AllianceCU Fixed Rate Account by pulling money from your nominated linked account | 7 (provided direct debit link between your AllianceCU Savings Accounts and your nominated linked account is set up) | NIL | NA | Minimum amount should be 1,000. No limit on maximum investment | You will start earning interest from the day we receive clear funds from your nominated linked account | Internet & Phone banking |
| Request for change in tax status | 1 | NIL | NA | NA | Your tax status will be considered to have changed once we have processed your request | Internet and Phone Banking |
| Request for closure of AllianceCU Remittance Account | 2 | NIL | NA | NA | NA | Internet and Phone Banking |
| Non Financial Transactions | Turn Around Time (business days) | Charges (€) | Cut-off for placing the request for it to be processed on same day (if applicable) UK local time | Financial Limit (€) | Value date (business days) | Channel |
| Request for change in contact details like address/email/telephone/mobile number | 2 | NIL | NA | NA | NA | Internet and Phone Banking |
| Request for gross interest (submission of R85 form) | 7 (dependant on UK postal service) | NIL | NA | NA | NA | Internet and Phone Banking |
| 'Re- issue' of internet banking password | 7 (dependency on UK postal service) | NIL | NA | NA | NA | Internet and Phone Banking |
| Request for activation of an inactive account | 1 | NIL | NA | NA | NA | Phone banking |
| Request for change of nominated linked account | 7 (from the time we receive the cheque and Direct debit Mandate from you) | NIL | NA | NA | NA | Internet Banking |
| Request for physical copy of Tax certificate | 7 (dependency on UK postal service) | 5 | NA | NA | NA | Phone Banking |
| Request for physical copy of statement (one-off requirement) | 7 (dependency on UK postal service) | 5 | NA | NA | NA | Phone Banking |
| Request to check status of funds transfer from nominated linked account to AllianceCU account | 1 | NA | NA | NA | NA | Phone Banking |
| Miscellaneous queries | ||||||